Agent Terminal

Try before you buy

Pro monthly starts with a 2-week trial for $0.99 (in the iPhone app, a month for $0.99), so you can be sure it works on your networks before paying the full price. Cancel before the trial ends and nothing more is charged.

Cancelling

Cancel any time: in the Google Play app (Subscriptions) for a purchase made in the Android app, in your iPhone’s Settings (your name, then Subscriptions) for one made in the iPhone app, or from your account page for one made here. Pro continues until the end of the period you paid for, and nothing more is charged.

Refunds

  • Bought in the Android app: refunds are handled by Google Play under its refund policy. You can request one from your Google Play order history.
  • Bought in the iPhone app: refunds are handled by Apple under its refund policy, and only Apple can give one. Request it at reportaproblem.apple.com. Neither the website refund below nor the annual plan refund applies.
  • Bought on the website: if Pro doesn’t work for you, email [email protected] within 14 days of a purchase or renewal and we’ll refund it in full. After that, refunds are at our discretion. Your statutory rights, including any right to cancel a distance purchase, are not affected.
  • Annual plans, after 14 days: bought here or in Google Play, cancel first, then email [email protected]. We refund the annual price less each month you’ve started, counted at the monthly price, and Pro continues to the end of the month you’re in. Pro annual cancelled in its third month gets $38 back ($59 less 3 × $7); from the ninth month there is nothing left to refund.

When a payment is refunded in full, Pro for that subscription ends at the same time. Your private network access, and remote access over the free plan’s public relays, are not affected.

The terms of service cover subscriptions and liability, and your account page lists every plan size.